Thank you for visiting www.feltedcashmere.com.
Our Free and Fast Shipping
We offer free trackable shipping worldwide via FedEx. Our processing time is 1 – 2 business days and delivery time is 3 – 5 business days.
We are confident you will cherish your Scarf. Nevertheless, you can return/exchange it within 30 days of delivery.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it.
Return/exchange guideline:
- Email us your order number or email used to place the order at customerservice@feltedcashmere.com for an easy return. No questions asked.
- We will email you instructions to ship Felted Cashmere Scarf back to our return center.
- Our return center will process all the returns/exchanges every three days. The return shipping cost is the customer's responsibility.
Unfortunately, we can’t offer you a refund or exchange after the 30-day period.
Our Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.